FREQUENTLY ASKED QUESTIONS

What time is check-in / check-out? 4:00 pm / 11:00 am
What is the minimum age requirement? 21
What do you charge for WiFi? It's included in the amenity fee.
Do guests have private bathrooms? Yes! All rooms have private baths, as well as in-room controlled air conditioning and heat.
Is smoking allowed? The hotel and grounds (including the yard) are non-smoking.
Are pets allowed? Only service animals as specified by the ADA are allowed. Our sister property East Bay Inn accepts pets.
Are children allowed? No, but we’re happy to host you at East Bay Inn if you’re traveling with children.
What if we rent the entire house? Yes, children are welcome if you rent the entire house for an event.

Where do we park and how much is it? We offer street parking only. You may purchase a 24-hour pass ($20) or 48-hour pass ($30) upon check-in for parking. The pass is valid at any city meter marked for 1 hour or more. Please note that certain streets have parking restrictions on Mondays and Thursdays. More info.
Do you offer a shuttle service from the airport? We do not offer a shuttle service. The airport is 15.4 miles from downtown Savannah.
What are your cross streets? Eliza Thompson House is located on Jones Street between Whitaker and Bull streets.

Breakfast? A chef-prepared buffet breakfast is served in the courtyard from 8 – 10 a.m.
Evening reception? Wine and cheese are served in the parlor from 5 – 6:30 pm.
Desserts and coffee? Desserts and coffee are served in the parlor from 8 – 10 pm.

I booked on a website other than the hotel's website. How do I cancel or change my reservation? You must contact the website you used to make your reservation.
What is the cancellation policy? Cancellations must be made 7 days in advance.
What is the Savannah hotel/motel tax? 15%
Is there an amenity fee at Eliza Thompson House? Yes. Eliza Thompson House charges a $46 amenity fee. Included in the fee are two breakfasts; wine and cheese reception nightly, professional concierge services, enhanced WiFi throughout the hotel, and more.
Are there other fees? Yes, in addition to the $46 per night amenity fee, the State of Georgia requires a $5 per room, per night fee.
What are the Special Conditions for St. Patrick's Day stays? Cancellations must be received by February 1 for the St. Patrick's Day Celebration. A one-night deposit is taken at the time of booking, with the remainder due on February 2.